Refund policy

Returns Policy

We accept returns within 14 days, starting from the date of the delivery. To make the return, contact us via email at support@valenntini.com within 14 days with including the date of purchase and order number.

For defects and wrong shipped items, please provide photographic evidence. Once we received your return request, we will then provide you the return label for you to send us back the items.

After you notify us, you will be responsible for the cost and arrangement of returning the items to the address we provided.

All returns must be shipped back with UPS, DHL, or FedEx. Due to the long delivery time, we do not accept any local Postal Service. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

For all returning items, include any accessories, branded boxes or cases that came with your order. If anything is damaged or missing from your return, you may not receive your refund.

Returned items must comply with our returns policy:

All items must be returned in their original condition, which means they must be unworn, undamaged, unused, and have all tags and original packaging included.

Items that are marked as "final sale" cannot be returned, except for cases where the item is faulty or damaged upon delivery.

For footwear and accessories, you must return them in their original branded boxes and dust bags (if provided), and place them inside a protective box for safe return. While trying on footwear, please take care not to damage the shoe box or mark the soles.

If an item has a VALENNTINI security tag or brand tag attached, it must be returned with the tag in its original position.
If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.

Beauty and cosmetic products can only be returned if they are unopened and unused, with the packaging seals intact.

Lingerie, and swimwear items should be returned in their original and unopened packaging, with the hygiene seals attached if applicable. When returning lingerie or swimwear, please ensure they are only tried on over your own undergarments and that they are not soiled.

Jewellery must be returned in the same condition it arrived in, along with all branded packaging and documents provided with it.

Made-to-order items are non-returnable, except for cases where the item is faulty or damaged upon delivery. This is because these items are created specifically to your specification.

Beauty products that contain hazardous or flammable materials such as aerosols, essential oils, acid ingredients, nail polish, self-tanning lotions, and fragrances may pose a risk during storage, handling, or transportation. Because of this, we are unable to accept returns of these items. If you have any questions, please reach out to our Customer Service team at support@valenntini.com

We reserve the right to refuse returns outside the 14 return days limit and/or If the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions. We may withhold reimbursement until we have received the items or you have supplied evidence of having sent them back.

Refunds

Once your return is received and inspected by our brand or partner boutique, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment.

We usually process your refund within 5 business days. However, refunds can take up to 14 days to show in your account depending on your payment provider.

If you still haven’t received your refund yet, please contact us at support@valenntini.com